Terms and Conditions
Welcome to Duffy’s Collectables. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
1. About Us
Duffy’s Collectables is an online retailer based in Co. Armagh, Northern Ireland, specialising in Pokémon Trading Card Game (TCG) products.
Contact Details:
Business Name: Duffy’s Collectables
Email: admin@duffyscollectables.co.uk
2. Eligibility
You must be at least 18 years old to make a purchase from our website. By placing an order, you confirm that you meet this requirement.
3. Products
All products listed are subject to availability.
Product images are for illustrative purposes only. Actual items may vary slightly.
We guarantee that all products sold are 100% genuine.
4. Orders & Payments
Orders are only confirmed once payment has been successfully processed.
We accept debit/credit card, PayPal.
Prices are listed in GBP (£) and include applicable taxes.
We reserve the right to refuse or cancel any order if payment is not authorised or if there is an error in pricing/availability.
5. Delivery
We ship within the UK. EU Coming soon
Delivery times are estimates only and may vary depending on postal services.
Once your order has been dispatched, you will receive confirmation and tracking details (where available).
We are not responsible for delays caused by courier services or customs (if applicable).
6. Returns & Refunds
Your rights are protected under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
You may cancel your order within 14 days of receiving it for a full refund, provided items are unopened and in original condition.
To initiate a return, contact us at admin@duffyscollectables.co.uk.
Refunds will be processed using the original payment method.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Faulty or damaged items must be reported within 7 days of delivery.
7. Pre-Orders
Pre-order release dates are estimates provided by suppliers and may be subject to change.
Full payment is required at checkout for pre-orders.
If stock levels are lower than expected, orders will be fulfilled on a first-come, first-served basis.
8. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages resulting from the use of our products or website.
Our total liability for any claim related to your purchase will not exceed the price of the item purchased.
9. Privacy Policy
Your privacy is important to us. Please review our [Privacy Policy] for details on how we collect, store, and process your personal data.
10. Governing Law
These Terms and Conditions are governed by the laws of Northern Ireland and subject to the exclusive jurisdiction of its courts.
11. Changes to Terms
We may update these Terms and Conditions at any time. Updates will be posted on this page with a new effective date.
12. Contact Us
For questions about these Terms & Conditions, contact us at:
Duffy’s Collectables
Email: admin@duffyscollectables.co.uk